Frequently Asked Questions (FAQ)

We know you have questions about booking and taking tours in Mexico. Please review our FAQ list below. It contains the most common questions we hear from our customers. If you don’t find the question or answer you have you can contact us anytime.

General

Is child pricing available?

This can vary widely between tours. Please contact one of our friendly Customer Care team members to check on any specific tours you have questions about.

Is group pricing available?

This can vary widely between tours. Please contact one of our friendly Customer Care team members to check on any specific tours you have questions about.

Can I request that a tour be customized to my needs?

Some tours can be modified to customer requests. Other cannot. Please contact one of our friendly Customer Care team members and we will do our best to make it work for you.

How close to a tour’s departure date can I book?

Almost all tours can be booked up to the day before the departure date.

Booking

When and how do I receive my electronic tour voucher?

Once you complete payment of your tour, you will receive an electronic tour voucher via email.

What happens if my tour is cancelled?

On the rare occasion a tour is canceled, one of our Customer Care team members will contact you about rescheduling, exchanging or refunding.

What are the cancellation policies?

Please refer to Section VI, Payments & Cancellations, in our Terms and Conditions. It contains the most up-to-date information on this topic.

Will I receive a receipt for my payment?

You will receive an electronic receipt via email once you complete payment. Additionally, you will receive an electronic tour voucher to use for access to your tour.

What type of payment methods are accepted?

Visa, Mastercard, American Express and Discover credit or debit cards can be used for payment. We also accept PayPal.

What currencies are accepted for payments?

We process all payments as US Dollars. If your credit or debit card is based on a different currency, your financial institution will provide a real time conversion that is transparent to you.

Is my credit card protected when I purchase a tour?

We partner with the global leader in secure payment processing. All payments are done using their platform. For your security, All Mexico 365 never sees or has access to your complete credit or debit information.

Can I book tours for another person?

Any person may purchase a tour for another party. Be aware that the person whose name was used on the reservation must be present and have a valid government issued form of identification.

How can I modify or cancel a booking?

Contact one of our friendly Customer Care team members via telephone, email, or the Contact Us page on our website.

Transportation

Can I arrange my own transportation?

This can vary widely between tours. Some options include Uber, taxi, private and public transporation. Please contact one of our friendly Customer Care team members to check on any specific tours you have questions about.

What happens if the transportation is late?

Contact one of our friendly Customer Care team members via telephone or email and we will do our best to resolve the issue as quickly as possible.

How do I find my pickup location?

Your pickup location will be clearly indicated on the electronic tour voucher sent to you via email. It may include an address, a building name and a link to the location on Google Maps.

Is ground transportation included?

Ground transportation is included for certain tours. Please refer to the “”Features”” tab in the tour description for more details. Also, some tours pickup at selected hotels while others do not. Please contact one of our friendly Customer Care team members regarding any transportation questions you may have.