Terms & Conditions

Grupo All Mexico 365, S.A.P.I. de C.V. (“AM365”), a Mexican corporation, offers a variety of tours, tickets and services (“Products”) through its website (allmexico365.com) and through designated partner websites (both allmexico365.com and partner websites shall be collectively referred to herein as “AM365 Website(s)”).

Because our Terms & Conditions contain legal obligations, we encourage you to read them carefully. They form the basis on which bookings are accepted by AM365.

Unless otherwise stated, purchases made through any AM365 Website are subject to these Terms & Conditions; in all booking arrangements, the person making the booking shall be deemed to have accepted these conditions on behalf of the persons named in the booking.

No variation to these Terms & Conditions shall be of any effect unless made in writing by and with the authority of AM365.

  1. Terms of Use
  2. User Accounts
  3. Content
  4. Product Validity, Modifications & Amendments
  5. Pricing & Inclusions / Exclusions
  6. Payments & Cancellations
  7. Vouchers
  8. Passports, Visas & Insurance
  9. Supplier Rules and Restrictions
  10. Disclaimers & Limitations of Liability
  11. Indemnification
  12. Restrictions on Use
  13. Account Termination
  14. General

  1. Terms of Use
    1. By using any AM365 Website, you agree to be legally bound by these Terms & Conditions.
    2. If you do not agree to be legally bound by all the following Terms & Conditions, please do not access and / or use any AM365 Website.
    3. AM365 may change these Terms & Conditions at any time. Please review these Terms & Conditions regularly to ensure you are aware of any changes made by AM365. Your continued use of any AM365 Website after changes are posted means you agree to be legally bound by these terms as updated and / or amended, whether you are aware or not of such modifications / amendments.
    4. You may not copy, reproduce, republish, download, post, broadcast, transmit, make available to the public, or otherwise use allmexico365.com content (inclusive of text, images, videos, URLs, pricing information, logos, trademarks, etc.) in any way except for your own personal, non-commercial use. Any other use of allmexico365.com content requires the prior written permission of AM365.
    5. You agree to use any AM365 Website only for lawful purposes, and in a way that does not infringe the rights of, restrict or inhibit anyone else’s use and enjoyment of any AM365 Website.
    6. Your use of any AM365 Website is intended for personal, non-commercial use and / or to make legitimate requests to book the products or services offered. You agree not to use this site to make any speculative, false or fraudulent requests. You agree not to use robots or other automated means to access this site, unless specifically permitted by AM365.
    7. You represent and warrant that you (a) have not previously been suspended by AM365 or otherwise banned from the site; (b) are not a direct competitor of AM365; (c) do not have more than one AM365 account at any given time; and (d) that you have full power and authority to enter into these Terms & Conditions and in doing so will not violate any other agreement to which you are a party.
    8. We grant you permission to use the site subject to the restrictions in these Terms & Conditions. In accessing or using the site, you may be exposed to content that is offensive, indecent, inaccurate, objectionable, or otherwise inappropriate. AM365 does not endorse such content, and cannot vouch for its accuracy. You therefore access and use the site at your own risk.

  1. User Accounts
    1. You may need to create an account and provide information about yourself in order to use some of the features on the site. You are responsible for maintaining the confidentiality of your account password. You are also responsible for all activities that occur in connection with your account. You agree to notify us immediately of any unauthorized use of your account.
    2. Your account is for your personal, non-commercial use only. You may not impersonate someone else (e.g., adopt the identity of another person), create an account for anyone other than yourself, provide an email address other than your own, or create multiple accounts.
    3. We reserve the right to close your account at any time for any or no reason.

  1. Content
    1. You can contribute to the site in a number of different ways, including writing reviews or comments, uploading photos, filling out your public profile, and rating other users’ contributions (your “Content”).
    2. We may use your Content in a number of different ways, including displaying it on any AM365 Website, reformatting it, editing it for clarity and grammar, incorporating it into advertisements and other works, creating derivative works from it, promoting it, distributing it, and allowing others to do the same in connection with their own websites and media platforms (“Other Media”). As such, you hereby irrevocably grant us permission to use your Content for any purpose. You also irrevocably grant AM365’s users and the users of any Other Media the right to access your Content in connection with their use of allmexico365.com and any Other Media. Finally, you irrevocably waive, and cause to be waived, any claims and assertions of moral rights or attribution with respect to your Content.
    3. You alone are responsible for your Content. You assume all risks associated with your Content, including anyone’s reliance on its accuracy, completeness or usefulness, or any disclosure by you of information in your Content that makes you personally identifiable. You represent that you own, or have the necessary permissions to use, and authorize the use of, your Content as described herein. You may not state directly or indirectly or imply that your Content is in any way sponsored or endorsed by AM365.
    4. You may expose yourself to liability if, for example, your Content violates any third-party rights, including any copyright, trademark, patent, trade secret, moral right, privacy right, right of publicity, or any other intellectual property or proprietary right; contains material that is false, intentionally misleading, or defamatory; contains material that is unlawful, including illegal hate speech or pornography; exploits or otherwise harms minors; or violates or advocates the violation of any law or regulation.
    5. We may remove or reinstate user Content from time to time at our sole discretion. For example, we may remove a review if we believe it violates our content guidelines. We have no obligation to retain or provide you with copies of your Content, nor do we guarantee any confidentiality with respect to your Content.
    6. AM365 and its affiliates may display advertisements and other information adjacent to or included with your Content on the Site and other media. You are not entitled to any compensation for such advertisements. The manner, mode and extent of such advertising are subject to change without specific notice to you.

  1. Product Validity, Modifications & Amendments
    1. All products, tours and services offered by AM365 are valid as per the dates displayed at any AM365 Website. AM365 is not responsible or liable for any information that that may be inaccurate.
    2. All requests for modifications / amendments must be directed to the AM365 Customer Service team who will process the request.
    3. AM365 does not charge a fee to amend or change the dates of an existing booking (unless otherwise provided herein), as long as the request is received by our Customer Service team more than three (3) business days ahead of your confirmed travel date (the date on which your tour or product occurs).
    4. It is not possible to change or modify a special event, theater or show ticket. Sales of these tickets are final and cannot be amended once your original purchase is confirmed.
    5. All other date-change requests and amendments are subject to availability by our suppliers and / or service providers; AM365 cannot guarantee the success of any date-change request.
    6. If you request a date change within three (3) business days or less of your confirmed travel date, AM365 will attempt to honor your request; however changes made three (3) business days or less from your original travel date may be subject to additional fees. For multi-day and overnight tours, date changes made within seven (7) days of your confirmed travel date may also be subject to additional fees from our suppliers and / or service providers.
    7. If you make a purchase using a AM365 promotion code, or if you accept a discount or special-offer price during the AM365 checkout process, you may invalidate your discount or special-offer price by making any changes or amendments to your itinerary once your purchase is complete. AM365 may decide, at its sole discretion, to honor your discount or special-offer pricing if you make a post-purchase change or amendment to your itinerary. However AM365 reserves the right to invalidate your discount or special-offer pricing if you make any changes to your confirmed itinerary.
    8. Occasionally our suppliers and / or service providers make changes to tour dates, prices, inclusions, coverage, age requirements, etc. As a result, AM365 reserves the right to cancel, change or substitute any service, tour, ticket or product that you have booked at any AM365 Website, at any time, for any reason.
    9. If you are dissatisfied with the alternatives offered, you are entitled to a full refund of the original purchase price.
    10. Notwithstanding the above, when we are informed in advance by our agents, service providers and / or suppliers of a significant change to a booking and / or to a tour, product or event, we make commercially reasonable effort to notify the consumer, travel agent and / or distributor as appropriate, in order to amend or reissue the booking where feasible.
    11. AM365 is not responsible for any tours, excursions, special events, etc. that result in customers missing their flight, cruise ship or other pre-arranged transportation. AM365 will be unable to make any refunds, pay customers compensation or meet any costs or expenses customers incur as a result.

  1. Pricing & Inclusions / Exclusions
    1. Prices listed on any AM365 Website are per person, unless otherwise specified.
    2. All prices on any AM365 Website are in US Dollars (“USD”) and customers will be charged in USD for all transactions.
    3. Price quotations are subject to change without notice, until a booking has been confirmed.
    4. Unless otherwise specified, prices listed on any AM365 Website do not include, and the customer is responsible for paying for, any and all local taxes / use-fees, foreign departure, security, port charges, park fees, customs, immigration, agricultural, passenger-facility charges or international transportation tax, tips / gratuities to tour administrators, drivers or local guides, passport and visa fees, baggage and personal insurance, any items of a personal nature, and any beverages or food.

  1. Payments & Cancellations
    1. AM365 accepts Mastercard, Visa, American Express, Discover and PayPal.
      1. There is no additional charge or service fee for processing credit or debit card payments.
      2. Full payment by credit or debit card is required to make a reservation. Payment will be listed as MEXICO 365 or ALL MEXICO 365 on the credit or debit card statement.
    2. No refunds are available once a tour or service has commenced, or in respect of any package, accommodation, meals or any other services utilized.
    3. Canceling a booking with AM365 can result in cancellation fees being applied by AM365, as outlined below. Additional fees may be levied by the individual supplier / operator. When canceling any booking you will be notified via email, text message / electronic message or telephone of the total cancellation fees.
      1. Event, Attraction, Theater, Show or Coupon Ticket – These are non-refundable in all circumstances.
      2. Gift Certificate – These are non-refundable in all circumstances.
      3. Other Tour Products & Services – If you cancel at least seven (7) calendar days in advance, there is no cancellation fee. If you cancel between three (3) and six (6) calendar days in advance, you will be charged a 50% cancellation fee. If you cancel within two (2) calendar days in advance, you will be charged a 100% cancellation fee. Notwithstanding the above, in the case of a cancellation due to a medical emergency (supported by a certified medical report), AM365 will charge an administrative fee of 15% and refund the balance.
    4. All prices on any AM365 Website are in USD and customers will be charged in USD for all transactions. The value of each transaction may be subject to taxes, foreign transaction, currency exchange or other fees. Your bank or credit or debit card company may convert the payment into the local currency and charge fees, resulting in differences between the amount displayed on any AM365 Website, and the final amount charged to your bank account or credit or debit card statement. Please contact your bank or card company if you have any questions concerning any applicable conversion or fees.

  1. Vouchers
    1. You will receive a personalized AM365 Voucher, via email, for each tour, event or service booked. Please print a copy of the AM365 Voucher or bring a personal electronic device capable of displaying it at your point of departure.
    2. You must provide the AM365 Voucher to the appropriate service provider in order to redeem your tour, ticket, or package. Your reservation cannot be honored or redeemed without presenting a valid AM365 Voucher.
      1. For security purposes, when redeeming your AM365 Voucher you must present a valid Photo ID. This is for identification purposes and helps us to prevent fraud.
      2. In some cases AM365 also requires that you present the credit or debit card used to purchase your tour or ticket at the time of redemption. This generally applies only to attraction and show tickets. This helps us to prevent credit-card misuse. You will be advised at checkout whether or not you must present the credit or debit card used for booking. In some cases AM365 will waive this requirement, generally to facilitate gift purchases. However this requirement can only be waived by contacting AM365’s Customer Service team once your booking has been confirmed, and any changes or amendments will be made at AM365’s sole discretion.
      3. If you make a purchase using a AM365 Gift Certificate, AM365 requires that you present the Gift Certificate used to purchase your tour, ticket or package at the time of redemption.
      4. Please note that your AM365 Voucher(s) can be confiscated – and immediately canceled without refund – if your signature and / or name do not match those shown on either your credit or debit card or Gift Certificate.

  1. Passports, Visas & Insurance
    1. It is the responsibility of all customers, regardless of nationality and destination, to check with the embassy or consulate of the country they are visiting for current entry requirements.
    2. As visa and health requirements are subject to change without notice, we recommend that you verify health and visa requirements with the appropriate consulate prior to departure.
    3. We strongly recommend that you purchase a comprehensive Travel Insurance Policy prior to departure. If you cancel your trip or significantly alter travel dates, many policies will reimburse the cost of cancellation fees and related expenses.

  1. Supplier Rules and Restrictions
    1. Additional terms and conditions will apply to your reservation and purchase of travel—related goods and services that you select. You agree to abide by the terms and conditions of purchase imposed by any supplier with whom you elect to deal, including, but not limited to, payment of all amounts when due and compliance with the supplier’s rules and restrictions regarding availability and use of products or services.
    2. You acknowledge that some third-party providers offering certain services and / or activities may require you to sign their liability waiver prior to participating in the service and / or activity they offer. You understand that any violation of any such supplier’s rules and restrictions may result in cancellation of your reservation(s), in your being denied access to the applicable travel product or services, in your forfeiting any monies paid for such reservation(s), and / or owing additional fees to cover costs incurred by AM365 as a result of such violation(s).

  1. Disclaimers & Limitations of Liability
    1. The Information, Software, Products and Services published on any AM365 Website may include inaccuracies or errors, including pricing errors. In particular, AM365 and AM365 Affiliates do not guarantee the accuracy of, and disclaim all liability for any errors or other inaccuracies relating to the information and description of the travel products and services displayed on any AM365 Website (including, without limitation, the pricing, photographs, general product descriptions, reviews, etc.). In addition, AM365 expressly reserves the right to correct any pricing errors on any AM365 Website and / or pending reservations made under an incorrect price. In such event, if available, we will offer you the opportunity to keep your pending reservation at the correct price or we will cancel your reservation without penalty.
    2. Ratings and reviews displayed on any AM365 Website are intended as only general guidelines, and AM365 does not guarantee the accuracy of the ratings or reviews. AM365 and its respective suppliers make no guarantees about the availability of specific products and services. AM365 and its respective suppliers may make improvements and / or changes to any AM365 Website at any time.
    3. AM365 and its respective suppliers make no representations about the suitability of the information, software, products and services contained on any AM365 Website for any purpose, and the inclusion or offering of any products or services on any AM365 Website does not constitute any endorsement or recommendation of such products or services by AM365. All such information, software products, and services are provided “as is” without warranty of any kind. AM365 and its respective suppliers disclaim all warranties and conditions that any AM365 Website, its servers or any email sent from AM365 and / or its respective suppliers are free of viruses or other harmful components. AM365 and its respective suppliers hereby disclaim all warranties and conditions with regard to this information, software, products and services, including all implied warranties and conditions of merchantability, fitness for a particular response, title and non-infringement.
    4. The suppliers providing travel or other services on any AM365 Website are independent contractors and not agents or employees of AM365. AM365 is not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting there from. AM365 has no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond its direct control, and shall have no responsibility for any additional expenses, omissions, delays, re-routing or acts of any government or authority.
    5. In no event shall AM365 and / or its respective suppliers be liable for any direct, indirect, punitive, incidental, special or consequential damages arising out of, or in any way connected with, your access to, display of or use of any AM365 Website or with the delay or inability to access, display or use any AM365 Website (including, but not limited to, your reliance upon opinions appearing on any AM365 Website; any computer viruses, information, software, linked sites, products and services obtained through any AM365 Website; or otherwise arising out of the access to, display of or use of any AM365 Website) whether based on a theory of negligence, contract, tort, strict liability, consumer protection statutes, or otherwise, and even if AM365 and / or its respective suppliers have been advised of the possibility of such damages.
    6. If, despite the limitation above, AM365 or its respective suppliers are found liable for any loss or damage which arises out of or in any way connected with any of the occurrences described above, then the liability of AM365 and / or its respective suppliers will in no event exceed, in the aggregate, the greater of (a) the total fees you paid to AM365 in connection with such transaction(s) on any AM365 Website, or (b) One-Hundred Dollars (USD $100.00).
    7. The limitation of liability reflects the allocation of risk between the parties. The limitations specified in this section will survive and apply even if any limited remedy specified in these Terms of Use is found to have failed of its essential purpose. The limitations of liability provided in these Terms of Use inure to the benefit of AM365 and / or its respective suppliers.

  1. Indemnification
    1. You agree to defend and indemnify AM365 and / or its respective suppliers and any of their officers, directors, employees and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, brought by third parties as a result of:
      1. your breach of these Terms of Use or the documents referenced herein;
      2. your violation of any law or the rights of a third party; or
      3. your use of any AM365 Website.

  1. Restrictions on Use
    1. You agree that you will not, and will not assist or enable others to:
      1. use any AM365 Website to threaten, stalk, defraud, incite, harass, or advocate the harassment of another person, or otherwise interfere with another user’s use of use of any AM365 Website;
      2. use any AM365 Website to submit or transmit spam, chain letters, contests, junk email, pyramid schemes, surveys, or other mass messaging, whether commercial in nature or not;
      3. use any AM365 Website in a manner that may create a conflict of interest, such as trading reviews with other business owners or writing or soliciting reviews;
      4. use any AM365 Website to promote bigotry or discrimination against protected classes;
      5. use any AM365 Website to violate any third-party right, including any breach of confidence, copyright, trademark, patent, trade secret, moral right, privacy right, right of publicity, or any other intellectual property or proprietary right;
      6. use any AM365 Website to submit or transmit pornography or illegal content;
      7. use any AM365 Website to solicit personal information from minors or to harm or threaten to cause harm to minors;
      8. use any robot, spider, site search / retrieval application, or other automated device, process or means to access, retrieve, scrape, or index any AM365 Website or any AM365 Website content;
      9. attempt to gain unauthorized access to any AM365 Website, user accounts, computer systems or networks connected to any AM365 Website through hacking, password mining or any other means; use any AM365 Website or any content to transmit any computer viruses, worms, defects, Trojan horses or other items of a destructive nature (collectively, “Viruses”); use any device, software or routine that interferes with the proper working of any AM365 Website, or otherwise attempt to interfere with the proper working of any AM365 Website; make excessive traffic demands; use any AM365 Website to violate the security of any computer network, crack passwords or security encryption codes; disrupt or interfere with the security of, or otherwise cause harm to, any AM365 Website or content; remove, circumvent, disable, damage or otherwise interfere with any security-related features of any AM365 Website, features that prevent or restrict the use or copying of content, or features that enforce limitations on the use of any AM365 Website.

  1. Account Termination
    1. We may terminate or suspend your account or ability to use any AM365 Website, in whole or in part, at our sole discretion, for any or no reason, and without notice or liability of any kind. For example, we may terminate or suspend your account or ability to use any AM365 Website if you misuse any AM365 Website. Any such termination or suspension could prevent you from accessing your account or any AM365 Website.
    2. You may terminate your agreement to these Terms & Conditions at any time by closing your account and discontinuing your use of any and all parts of any AM365 Website. If you close your account, we may continue to display your previously published Content and are under no obligation to remove any of your Content.

  1. General
    1. These Terms & Conditions are governed by and construed in accordance with the laws of Mexico. You hereby expressly and irrevocably submit to the jurisdiction of the competent courts of Mexico City, Federal District, for any matters relating to or resulting from or referred to in these Terms & Conditions, therefore you agree that any and all claims regarding any action or procedure arising hereof will be brought and resolved in such courts. The parties expressly and irrevocably waive any jurisdiction to which they could be entitled by virtue of their present or future domicile or by any other conflict of law rules or any other reason. Use of this Website is unauthorized in any jurisdiction that does not give effect to all provisions of this Agreement, including, without limitation, this paragraph.
    2. You agree that no joint venture, partnership, or employment relationship exists between you and AM365 as a result of these Terms & Conditions agreement or use of any AM365 Website.
    3. Our performance under these Terms & Conditions is subject to existing laws and legal process, and nothing contained herein limits our right to comply with law enforcement or other governmental or legal requests or requirements relating to your use of any AM365 Website or information provided to or gathered by us with respect to such use.
    4. If any part of these Terms & Conditions are found to be invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining provisions will not in any way be affected or impaired. Our failure or delay in enforcing any provision of these Terms & Conditions at any time does not waive our right to enforce the same or any other provision(s) hereof in the future.
    5. These Terms & Conditions constitute the entire agreement between you and AM365 with respect to any AM365 Website, our services and your dealings and relationships with us, and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between you and us.
    6. Fictitious names of companies, products, people, characters, and / or data mentioned on any AM365 Website are not intended to represent any real individual, company, product, or event.
    7. Any rights not expressly granted herein are reserved.

Last Updated: September 17, 2015